FAQs & Shop Policies

SHOP POLICIES

Return and Order Cancellation Policy:

PLEASE READ CAREFULLY BEFORE MAKING A PURCHASE:

I do not under any circumstances accept or issue order cancellations, accept returns or issue refunds. Once an order is placed, it cannot be canceled/refunded. I do my best to describe and photograph the pieces as accurately as possible. Please make an informed decision before making a purchase as I do not accept returns, cancellations or issue refunds.

Please remember my pieces are completely and 100% handmade, one of a kind items made by my own two hands from scratch. Nothing is machine made. As such, there may be slight imperfections and variations that show the handmade character that goes into each piece…. that is what makes them one of a kind and unique pieces of wearable art :)

As stated, I do not accept order cancellations, refunds, or returns. I do not accept returns on pieces that have been worn. If you have an issue with an order, please contact me within 7 days of receipt of the item. Return shipping is the buyers' responsibility, and Buyer is responsible for return shipping costs. This policy is firm. Insurance and tracking is strongly suggested. We cannot be held responsible for packages lost in transit back to our studio.

We want you to be pleased with your purchase. If you feel a mistake has been made on our part please contact us within 7 days of receiving your package.

Sizing

Please choose your ring size carefully before placing your order. If you are unsure of your ring size please order a ring sizer

Repairs

I understand that accidents happen. I am happy to quote a repair on one of my pieces, so please email me. That being said, a repair is not guaranteed to be successful under my skill set. It is far more difficult to break down a piece to fix it than to make one from scratch. 

I do not repair jewelry made by other makers.

In the event that a repair is required after 30 days of item receipt, the customer is responsible for all shipping costs incurred in returning the item.  We cannot offer refunds for items that are lost or damaged in transit back to our studio, purchasing tracking and insurance is recommended for your own protection. 

In conclusion, I do not accommodate repairs on excessive wear and tear, sizing down rings, repairs on items not created by me, or damage beyond accidental. Feel free to contact me and I’ll do my best to work with you. However, if the piece is altered in any way, such as attempting to replace and or repair a stone, and/or having another jeweler repair or resize the piece, this will void any warranty on the piece.